I feel your pain! I once got charged over $5,000 on my credit card because I could not find a phone # on the Google site anywhere.

I was running a Google ad-words campaign and my ads were not running. I filled out there forms and got now response. I could not find a phone # anywhere on the site (they have since added it).

I made the mistake of leaving my account active and all of a sudden someone fixed the problem. Overnight, while I slept I accrued $5k in click charges.

Of course I could not call anyone to get it refunded, so I had to charge it back through my credit card.

Google has since banned me from ever using Adwords again. There customer service is horrible, and now they won’t let me spend money on their site.

It was a very frustrating situation.

Hey Debbie, you might want to try my site, Approver.com, if you haven’t already. It offers different feature functionality than Writely (we’re less about the in-browser WYSIWYG and more about letting you work the way you’re accustomed to). We’re psycho about customer service, though — we typically get back to customer requests and feedback within an hour or so during business hours.

Here’s my rant of the month. It seems like everyone is trying to get on the office 2.0 train. Clearly, any developer with some code know-how can make a product but, “servicing” the product is the challenge.

I will openly stand up and say that i’d pay a fee for a product that offers phone support. When a product that you’ve been using breaks, it sucks when you can’t get help. You’re stuck with all your documents or info in random spots and there’s nothing you can do until someone responds.

ok, i’m talking about Google, yes the dearly loved Google that i have praised for acquiring writely, our collaboration tool of choice. Google, meet customer service 2.0….yup, that’s what i’m saying. (You’d make millions if you actually had someone we could call) Why can’t we call you? Why don’t you respond to our silly forms that we spend so much time filling out…why oh why are you making us so crazy. I hate to complain, but it’s been three days and still no reply…..